It occurs to me that some of you might be contemplating cruises of your own and thus might like some idea of what to expect and how likely you are to get it. With Holland America that would be a generally pleasant cruise, mostly reliably delivered.
However…
Just before Betty Anne and I boarded the Ryndam for our thirty days in the tropics, we got a letter from a friend who happened to be aboard a different Holland America ship in a quite different part of the world. He said: “I have to say that the quality of service on Holland America seems to have fallen off a notch or two — still good, but not quite as good as a year or so ago.”
We have the same feeling. Things are good but they used to be just a touch better. The Lido self-service dining area, an upper deck feature on HAL ships still has that everyday miracle of Holland America’s special bread pudding, but what it doesn’t have any more are those gigantic mountains of iced seafood, shrimp and crab legs and whatever, that used to ornament each Lido once a week.
And things go wrong that never went wrong before. Telling time, for instance. If you want to know what time it is on a Holland America cruise the recommended plan is to look at the TV screen in your room — but on this particular cruise this would have given you the wrong time for, on average, at least one day a week (and for some days two or three different wrong times in a single day).
Well, that’s all trivial stuff. But in my view it’s trivial stuff that just shouldn’t have happened — at least not over and over again.
And then there was the suite question.
See, when you use the word “suite” it’s shorthand for “suite of rooms.”
When Holland America advertises a “Veranda Suite” at only a mildly exorbitant markup over your basic stateroom, you’re promised by the laws of English grammar that there will be more than one room, and there wasn’t. There was the same long, skinny room nearly identical in layout to many others on the ship. To be sure, it did have the promised veranda and a nice thing it is to have one on a tropical cruise.
All the same, that is not too remote from fraud in my view. I’m disappointed in my generally honorable cruiseline for practicing it.
By the way, although the economy was tanking in most of its parts on a daily basis at the time, we had a pretty full ship. I take this to mean that there were vast amounts of last-minute discounting and upgrading going on and doubt that will change much in the near future. In such circumstances you gain nothing by early booking and may gain a lot by late. Talk to a good travel agent.








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